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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Sabrina Walker

Sabrina Walker

October 2, 2024

5  out of  5
rating by Sabrina Walker
"I was needing to shop for a cheaper auto insurance, and my sister recommended State Farm. I decided to give them a call, and o spoke with Chuck. He helped me out tremendously; not to mention, I'm receiving a nice deduction in my price. Thank you Chuck!"
We responded:
"You are so welcome, Sabrina! It was a pleasure doing business with you. I'm grateful for the many years I have been your sister's insurance agent and I'm looking forward to many years to come being your insurance agent. "
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Chris Shoemaker

September 26, 2024

5  out of  5
rating by Chris Shoemaker
"Chuck Cooper and State Farm have been excellent in handling my recent accident and any other time I’ve needed them. So thankful for a neighborhood agent/friend like State Farm and Chuck Cooper highly recommend them for any insurance needs im treated like family here rather than just a customer and that means a lot"
We responded:
"Thank you, Chris, for your review. Your words mean so much to me and my agency team. I am honored to be your agent and the insurance agent for your immediate and extended family for the last several years. I'm looking forward to working with you for many more years to come. God bless."
Profile photo of Kirsten Zila

Kirsten Zila

September 26, 2024

5  out of  5
rating by Kirsten Zila
"Chuck & Lacey are simply the Best! They always are quick to respond and help with any situation. Their honesty and dedication mean the world to me and my family!"
We responded:
"Thank you so much for your kind words, Mrs. Kirsten! We are so thankful to be able to take care of you and your family! "
Profile photo of Heather Hand

Heather Hand

September 20, 2024

5  out of  5
rating by Heather Hand
"Absolutely love Chuck and Lacey! They always take of me whenever I come in!! They have been the best"
We responded:
"And we always will, Heather!! Thank you so much for your awesome review! We look forward to many more years of business with you and your family!"
Profile photo of Kaycee Counts

Kaycee Counts

September 7, 2024

5  out of  5
rating by Kaycee Counts
"If you are looking for ways to save and the best of THE BEST advice on insurance, Lacey Thames and Mr. Chuck Cooper are ones to talk to. They have help me tremendously throughout the years."
We responded:
"Thank you so much for your sweet words, Kaycee! We are so thankful that you allowed us to take care of you and your family! We look forward to many more years of business with you! "
Profile photo of Jessica Hobson

Jessica Hobson

September 6, 2024

5  out of  5
rating by Jessica Hobson
"Lacey showed up and out as usual! She’s personable and works with a quickness. She answers all questions throughly. She carries with her an essence of southern charm with her professionalism. She’s your girl!"
We responded:
"Aww, thank you so much Jessica! You are awesome! I am so thankful you trusted me and our agency to take care of your insurance needs! I look forward to many more years of business with you!! "
Profile photo of Tay

Tay

August 30, 2024

5  out of  5
rating by Tay
"If you want great and affordable insurance this is definitely the place to go! Mr. Chuck is very nice and talks to you like an old friend, he is very knowledgeable and will answer all your questions to help benefit you! He will get you on the right path to what suits your needs. Lacey, his secretary is also so sweet and informative. She was a great help and she had us insured in no time! Highly recommend!"
We responded:
"Wow! Thank you so much for your kind words, Tasia! We are so glad to be able to help you and Mrs. Rhonda and we look forward to many more years of business! "
Profile photo of Bridgett Cooper

Bridgett Cooper

August 30, 2024

5  out of  5
rating by Bridgett Cooper
"My elderly mother had an auto accident and Chuck took care of her from the beginning to the end. Prompt caring service, and exceptional claim experience is what I have come to expect from Chuck and his team. 5 stars. 💯"
We responded:
"Thank you for your kind words. 5 Star clients deserve 5 Star Service! Thank you for your business. God bless."
Profile photo of Honey Mashburn

Honey Mashburn

August 21, 2024

5  out of  5
rating by Honey Mashburn
"Chuck & Lacey are the dream team! They help with our auto & home insurance!!!! 10/10 recommend!!!"
We responded:
"You are the best, Honey! Thank you so much for your awesome review and for allowing our agency to take care of your auto and homeowners insurance needs. We look forward to many more years of business with you and your family!! "
Profile photo of Charles Craft

Charles Craft

August 20, 2024

5  out of  5
rating by Charles Craft
"Chuck has been there every time I needed him."
We responded:
"Yes sir, for almost 19 years, I've been honored to be your 'insurance guy". Thank you, Mr. Larry!"
Profile photo of Paige Craft

Paige Craft

August 20, 2024

5  out of  5
rating by Paige Craft
"Chuck and Lacey are so easy to work with, knowledgeable, professional, and personable! They are great at finding a policy to fit your insurance needs!"
We responded:
"Thank you so much for your sweet words, Paige!! I am so glad I am able to take care of you, Tommy, and your family. I look forward to many more years of business with y'all! "
Profile photo of Hanna Womack

Hanna Womack

August 1, 2024

5  out of  5
rating by Hanna Womack
"The best agents in the business. Chuck Cooper and Lacey Thames are always just a phone call away if me or my family get in a bind. They make sure we have the best policy and insurance available at all times."
We responded:
"Wow! Thank you so much for your kind words and support for our agency, Hanna. We are so thankful for your business! "
Profile photo of Chanda Roberts

Chanda Roberts

August 1, 2024

5  out of  5
rating by Chanda Roberts
"Lacey is the absolute best! She always takes care of us!"
We responded:
"Thank you so much for your sweet words and allowing me to take care of you and your family, Mrs. Chanda! "
Profile photo of Kim Thames

Kim Thames

July 29, 2024

5  out of  5
rating by Kim Thames
"I’ve had two claims in the last 2 years. I couldn’t have had a better experience. So unlike the company I had before State Farm. I feel safe and secure with my home and autos, now. Love my agent!!!"
We responded:
"Thank you so much for your kind words and five star review, Kim! We are so thankful you feel at peace and for allowing us to take care of your insurance needs!!"
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melanie croxton

July 26, 2024

5  out of  5
rating by melanie croxton
"Chuck and Lacey are TOP TIER when it comes to customer service. They are fast, honest, and reliable! Highly recommend them for all your insurance needs!"
We responded:
"Thank you so much Melanie for your awesome words! Lacey and I are honored to be able to take care of you and your family's insurance needs. "
Profile photo of Julie Underwood

Julie Underwood

July 26, 2024

5  out of  5
rating by Julie Underwood
"We worked with Lacey at Chuck's office. She was able to find us better homeowners coverage at a lower rate than our previous provider. Additionally, my husband and i were able to combine our auto policies for a better price than we had each previously been paying. Communication and contact has been super easy and they have been able to walk me through changing companies. The transition was seemless and I felt like everything was throroughly explained to me. It made for such an easy process"
We responded:
"Thank you so much Julie for your kind words!! I am so thankful to be able to take care of y'all and I look forward to many more years of business!! "
Profile photo of Sami Jo Sullivan

Sami Jo Sullivan

July 25, 2024

5  out of  5
rating by Sami Jo Sullivan
"After a sudden death in my family, I quickly realized how important it is to have a life insurance policy! Called Lacey one day and was in there the next day signing paperwork and making sure my family was taken care of! So so thankful for Lacey and Chuck Cooper for taking care of us and so quickly!"
We responded:
"Thank you so much, Sami Jo, for your sweet words! I am so thankful you trusted me and our agency to take care of you and your family! "
Profile photo of Matt Pudas

Matt Pudas

May 2, 2024

5  out of  5
rating by Matt Pudas
"We worked with Lacey Thames at Chuck Cooper's office. She was thorough and explained everything to us in a way that was very easy to understand."
We responded:
"Making insurance easy for our customers is an agency goal and I'm glad that was your experience. Lacey is awesome and I'm blessed she has been a member of my team for more than 10 years. We look forward to taking care of you and your family's insurance needs for years to come. Thank you for your business. God bless."
Profile photo of Joanni Cooper

Joanni Cooper

April 29, 2024

5  out of  5
rating by Joanni Cooper
"Mr.Cooper is a man of his word,please sit down wth him,he can help wth all ur insurance needs,he’s very professional & knowledgeable about coverage!!!"
We responded:
"Bless you, Joann. Your flattering remarks mean so much to me. I am grateful for the many years I have been your insurance agent and I am looking forward to many more. God bless."
Profile photo of Jen Ratliff

Jen Ratliff

April 3, 2024

5  out of  5
rating by Jen Ratliff
"Chuck and his team are simply amazing! They are reliable, honest, patient, and operate with integrity. I recommend them to anyone who is looking for insurance! Chuck and Lacey always take the time to answer any questions I may have, and provide me with all the options available. It is always difficult to relocate to a new State, but they were there to walk me through the entire process to ensure all my insurance needs were met! Thank you Chuck and Lacey!"
We responded:
"Your kind words mean so much to Lacey and me. Thank you, Jen. It is always a pleasure working with you and Kendrick. God bless."
Profile photo of Emmaleigh Jones

Emmaleigh Jones

March 5, 2024

5  out of  5
rating by Emmaleigh Jones
"it was absolutely amazing! he knew exactly how to help me with all of the best offers. i went in there and i didn’t know a thing , after i left , i have so much knowledge about what i wanted to happen today ! thank you so much mr. Chuck Cooper for helping me today ! I definitely recommend him and his company!"
We responded:
"Thank you, Emmaleigh. Your kind words mean so much to me. I am proud to be your insurance agent. God bless."
Profile photo of Mackenzie Cooper

Mackenzie Cooper

February 2, 2024

5  out of  5
rating by Mackenzie Cooper
"Chuck Cooper and his team did a phenomenal job taking care of me after my accident in early January. As soon as the accident happened, I contacted Chuck and he immediately started my claim. My claim was started and finished within a week, whereas it took Nationwide almost a month after the accident to contact me. Chuck scheduled me a rental and had a tow truck ready for me all within an hour after the accident. Lacey, is knowledgeable and extremely helpful. Every question I had she had an answer for and her and Chuck both walked me through the process step by step. Curt went above and beyond and drove an hour just to save me from making a trip to sign some paperwork. All that said, I cannot thank Chuck Cooper and his team enough for everything they have done for me and continue to do. If you are in need of automobile, life, or housing insurance I highly recommend you reach out to Chuck Cooper and his team. They will have you taken care of in record timing!!"
We responded:
"Thank you, Mackenzie. Your kind words mean so much to me and my team. God bless."
Profile photo of Jacqueline Craft

Jacqueline Craft

November 30, 2023

5  out of  5
rating by Jacqueline Craft
"Chuck and Lacey are so professional and kind to their customers"
We responded:
"Aww, thank you Rene for your kind words. You are important, valued and appreciated. Being your insurance agent is an honor. I'm looking forward to many years to come doing business with you and your family. God bless."
Profile photo of Rebecca Braley

Rebecca Braley

November 21, 2023

5  out of  5
rating by Rebecca Braley
"Lacey at State Farm couldn’t be anymore helpful or kind. She’s helped me get my most valuable possessions insured. You won’t find anyone better!"
We responded:
"Wow! What a wonderful thing to say, Rebecca. I agree with you 100%! Thank you so much."
Profile photo of Charlotte McRaney

Charlotte McRaney

November 11, 2023

5  out of  5
rating by Charlotte McRaney
"Chuck was real helpful on finding me a policy I could afford."
We responded:
"Thank you, Charlotte. It was a pleasure to help you address your auto insurance needs. I'm looking forward to many years of business with you. God bless."